Terms of Service
Here’s what you need to know about using Alkemē Rise's site and services.
By using our site, you agree to the terms that protect both you and our brand.
Last Updated: June 2025
1. Introductory & General Provisions
1.1 Introduction & Agreement to Terms
Welcome to Alkemē Rise (“Alkemē Rise,” "Alkeme Rise," "Alkemē," "Alkeme," “we,” “our,” or “us”). Alkemē Rise is the brand name and stylized form of Alkeme Rise, a registered DBA of Citrine Commerce, LLC. These Terms of Service (“Terms”) govern your access to and use of our websites, including www.alkemerise.com and www.alkemērise.com (collectively, the “Site”), and any features, services, content, or applications offered by Alkemē Rise (collectively, the “Services”). These Terms constitute a legally binding agreement between you and Citrine Commerce, LLC, doing business as Alkemē Rise.
By accessing, browsing, or using the Site or Services, you acknowledge that you have read, understood, and agree to be bound by these Terms, as well as our Privacy Policy and any other applicable policies or guidelines referenced herein or made available via hyperlink.
PLEASE READ THESE TERMS CAREFULLY. BY ACCESSING OR USING ANY PART OF THE SERVICES, YOU AGREE TO BE LEGALLY BOUND BY THESE TERMS. IF YOU DO NOT AGREE TO ALL OF THESE TERMS, THEN YOU MAY NOT ACCESS OR USE THE SERVICES.
If you are using the Services on behalf of a company or other legal entity, you represent and warrant that you have the authority to bind that entity to these Terms. In that case, “you” and “your” will refer to that entity.
1.2 Eligibility (Age, Geographic Use, Mobile Access)
To use the Services, you must be at least 18 years of age or the age of majority in your jurisdiction, whichever is greater. By using the Services, you represent and warrant that you meet the applicable age requirement. If you are under 18, you may not use the Services or provide any personal information through the Site.
The Services are controlled and operated by Alkeme Rise LLC in the United States and intended for users in the United States. However, Alkeme may make its Services available in other countries in the future. Users are responsible for complying with local laws if accessing the Services outside the United States.
The Site and Services may be accessible via desktop, tablet, and mobile devices. You are responsible for ensuring your device and internet connection are suitable for such use.
Use of the Services for any unlawful, unauthorized, or commercial purposes not explicitly approved by Alkeme is strictly prohibited and may result in termination of access.
1.3 Changes to the Terms
Alkeme reserves the right to update or modify these Terms at any time and for any reason, in its sole discretion. We will notify you of material changes by updating the "Last Updated" date at the top of this document or by other reasonable means. If we make material changes, we may also notify you through the email address associated with your account, if applicable. It is your responsibility to review the Terms periodically.
Your continued use of the Services following any such changes constitutes your acceptance of the revised Terms. If you do not agree to the updated Terms, you must stop using the Services.
1.4 Privacy Policy Reference
Your use of the Services is also governed by our Privacy Policy, which can be found at www.alkemerise.com/pages/privacy-policy. The Privacy Policy explains how we collect, use, and disclose your information when you use the Services. By accessing or using the Services, you consent to the collection and use of your information as described in our Privacy Policy.
1.5 Messaging Terms & Electronic Communications
By creating an account, making a purchase, subscribing to our marketing list, or otherwise engaging with Alkeme, you agree to receive transactional and promotional messages from us via email and/or SMS. These messages may include order confirmations, shipping updates, newsletters, product offers, and other important communications.
You may opt out of promotional emails at any time by clicking the "unsubscribe" link in any marketing message. You may also reply "STOP" to opt out of SMS messages. Please note that even if you opt out of marketing communications, we may still send you non-promotional, service-related communications, such as those relating to your account or order.
Message and data rates may apply. Message frequency may vary. Consent to receive promotional SMS messages is not a condition of any purchase.
By using the Services, you consent to receive communications from us electronically and agree that all agreements, notices, disclosures, and other communications that we provide to you electronically satisfy any legal requirement that such communications be in writing.
If you have questions about these Terms or our Services, you may contact us at hello@alkemerise.com.
1.6 Prohibited Use
You agree not to use the Site or Services for any unlawful purpose, or in any way that could damage, disable, overburden, or impair the Site. This includes, but is not limited to, engaging in unauthorized access to our systems, using automated scripts to interact with the Site, or infringing on the rights of Alkeme or others.
1.7 Corporate Structure & Affiliates
Alkemē Rise is a brand owned and operated as a DBA of Citrine Commerce, LLC, a Utah limited liability company. Citrine Commerce, LLC is wholly owned by Lion Eye Ventures, LLC, which owns and operates multiple brands across various industries. By using the Site or Services, you acknowledge and agree that your information may be shared among affiliated companies within the Lion Eye Ventures corporate family for legitimate business purposes, including customer service, analytics, marketing communications, operational support, and product development, in accordance with our Privacy Policy.
2. Intellectual Property & Site Usage
2.1 Ownership of Content and IP
All content included on or made available through the Site and Services—including, but not limited to, text, graphics, logos, button icons, images, audio clips, video content, product designs, downloadable materials, and software (collectively, “Content”)—is the property of Alkemē Rise LLC or its content suppliers and is protected by United States and international copyright, trademark, trade dress, patent, and other intellectual property laws. All rights not expressly granted are reserved.
Any third-party trademarks, product names, logos, or brands mentioned on the Site are the property of their respective owners and do not imply endorsement, affiliation, or sponsorship unless explicitly stated.
2.2 Permitted Use
Alkemē Rise grants you a limited, non-exclusive, non-transferable, revocable license to access and use the Site solely for your lawful personal use in a manner that does not damage, disable, overburden, or impair the Site or interfere with any other party’s use. This license does not include:
- Any resale or commercial use of the Site or its contents;
- Any collection and use of product listings, descriptions, images, or prices;
- Any derivative use of this Site or its contents;
- Any use of data mining, robots, scraping, or similar data gathering or extraction tools.
You may not use the Services or any Content for any purpose that competes with or replicates the business model, branding, or functionality of Alkemē Rise without prior written permission. No rights or licenses are granted to you except as expressly stated in these Terms.
2.3 Restrictions on Use
You agree not to:
- Modify, reproduce, distribute, republish, display, perform, license, create derivative works from, sell, or exploit any Content without prior written consent;
- Use the Site or its Content for any unlawful purpose or in a way that infringes the rights of others;
- Frame or use framing techniques to enclose any Alkemē Rise trademark, logo, or other proprietary information without express written permission;
- Use meta tags or other hidden text using our name or trademarks without permission;
- Access or attempt to access data not intended for you, or breach the security or authentication measures of the Site;
- Use any automated means—including bots, spiders, or crawlers—to access the Site for any purpose without our express written permission;
- Reverse engineer, decompile, or disassemble any part of the Site or Services;
- Engage in systematic retrieval of data or Content to create or compile, directly or indirectly, a collection, compilation, database, or directory without our prior written permission.
Alkemē Rise reserves the right to terminate your access if you violate any of these terms.
2.4 Intellectual Property Complaints (Copyright & Trademark Claims)
If you believe that any Content on our Site infringes your copyright or trademark rights, please notify us by sending an email to hello@alkemerise.com with the following information:
- A description of the intellectual property you claim has been infringed;
- A description of where the material is located on the Site;
- Your contact information including name, address, telephone number, and email address;
- A statement by you that you have a good faith belief that the disputed use is not authorized by the copyright or trademark owner, its agent, or the law;
- A statement by you, made under penalty of perjury, that the above information is accurate and that you are the owner or authorized to act on the owner’s behalf;
- Your physical or electronic signature.
Pursuant to the Digital Millennium Copyright Act (DMCA), the designated Copyright Agent for Alkemē Rise LLC is:
Copyright Agent
Email: hello@alkemerise.com
Subject Line: DMCA Takedown Notice
We may remove or disable access to the allegedly infringing content and/or terminate accounts of repeat infringers in accordance with applicable law.
Alkemē Rise reserves all rights not expressly granted in these Terms.
3. Accounts & User Responsibilities
3.1 Account Creation & Accuracy
To create an account, you must provide accurate, complete, and current information. You represent that any information submitted is true and that you are authorized to use any provided payment method. You agree to update your account promptly to maintain its accuracy. We reserve the right to suspend or terminate accounts containing false, incomplete, or outdated information.
3.2 Security Responsibilities
You are solely responsible for safeguarding your account credentials (email, password, etc.). You must notify us immediately at hello@alkemerise.com if you suspect unauthorized use of your account. You are responsible for all activities conducted under your account, regardless of authorization. You agree to make reasonable efforts to maintain the security of your account and device.
3.3 Termination & Suspension
We reserve the right to suspend or terminate your account at any time, temporarily or permanently, with or without cause, without notice, for any reason (e.g., suspected fraud, policy violations). Accounts suspended or terminated under suspected misuse will remain your responsibility for any outstanding obligations. Upon termination, you must stop using the Site, and all licenses granted to you hereunder will immediately cease. Provisions that by their nature are intended to survive termination—such as indemnification, disclaimers, limitations of liability, and dispute resolution—will continue in full effect.
3.4 Payment Authorization
You represent and warrant that you have the legal right to use any payment method submitted during account registration or purchase.
3.5 Responsibility for Actions
You agree that all activity occurring under your account is your sole responsibility, including unauthorized activity unless you have promptly notified us of a breach.
3.6 Survival of Obligations
Terms related to liability, indemnification, dispute resolution, and other relevant obligations survive termination of your account.
4. Orders, Payments & Transactions
4.1 Product Descriptions & Pricing
We strive to ensure that all product descriptions, images, and pricing on our website are accurate and up to date. However, Alkemē Rise does not guarantee that all product details or pricing will be error-free, complete, or current at all times. We reserve the right to correct any errors, inaccuracies, or omissions and to update information or cancel orders if any information is inaccurate, at any time and without prior notice (including after you have submitted your order).
4.2 Payment Terms
All payments must be made at the time of purchase unless otherwise stated. We accept major credit cards and other secure payment methods as listed at checkout. By submitting payment information, you represent and warrant that you are authorized to use the designated payment method and that you authorize us to charge your payment method for the total amount of your purchase. We reserve the right to refuse or cancel any transaction for security or fraud prevention purposes.
Note: Order confirmations, billing statements, or credit card charges may list Citrine Commerce, LLC as the merchant of record for purchases made through Alkemē Rise.
4.3 Order Acceptance & Limitations
All orders placed through our website are subject to our acceptance. We reserve the right to refuse, limit, or cancel any order at our sole discretion at any time before shipment. This includes, but is not limited to, orders that appear to be placed by resellers, distributors, or individuals attempting to circumvent purchase limits. If your order is canceled or adjusted, we will attempt to notify you using the contact information provided at the time of the order.
4.4 Risk of Loss & Title
All products purchased from Alkemē Rise are made pursuant to a shipment contract. This means that the risk of loss and title for such items passes to you upon our delivery to the carrier. We are not responsible for items lost, stolen, or damaged during transit.
4.5 Resale Prohibited
Our products are intended for personal use only. You may not purchase products from Alkemē Rise for commercial resale without express prior written permission. Unauthorized resale of our products is strictly prohibited and may result in cancellation of orders or legal action. We reserve the right to limit or cancel orders that, in our sole judgment, appear to violate this policy.
4.6 Preorders
From time to time, Alkemē Rise may offer products for preorder before they are available for general purchase or shipment. Placing a preorder constitutes an offer to purchase the product, which is not binding until accepted by Alkemē Rise. When placing a preorder, you acknowledge and agree that:
- Estimated shipping dates are provided as a best estimate only and are subject to change;
- Payment may be charged at the time of preorder, not at shipment;
- Delays may occur due to manufacturing, logistics, or supply chain issues. You will be notified via email if any significant changes to the expected delivery date arise;
- Preordered products are subject to the same return and refund policies as regular products unless otherwise noted;
- Alkemē Rise reserves the right to cancel preorders in part or full, with appropriate notice and refund.
5. Shipping, Delivery & Returns
5.1 Shipping Policy
Orders are typically processed within 1–3 business days (excluding weekends and holidays) after receiving your order confirmation email. Once shipped, delivery timelines will vary depending on the shipping method selected and carrier availability. You will receive a notification with tracking information once your order has shipped. While we strive for timely delivery, we do not guarantee shipping times. Orders may be delayed due to high order volume, carrier issues, or unforeseen circumstances.
5.2 International Orders
Alkemē Rise currently ships within the United States, with plans to expand internationally. International orders, when accepted, may be subject to import duties and taxes (including VAT), which are incurred once a shipment reaches your destination country. Alkemē Rise is not responsible for these charges. Customers are responsible for any applicable customs, duties, or taxes and must comply with local laws and regulations. Shipping delays due to customs clearance are beyond our control and are the responsibility of the customer.
5.3 Return & Refund Policy
Please refer to our Return & Refund Policy located at: https://alkemerise.com/pages/return-policy. By purchasing from our site, you agree to the terms outlined in this policy, which includes eligibility requirements, timelines, and the condition in which returns must be received.
Note: Some return-related communications or shipping labels may reference Citrine Commerce, LLC, our parent company and merchant of record. This is part of our official operations and does not affect your return or refund eligibility.
5.4 Exchanges & Replacements
We only replace items if they are defective or damaged upon arrival. If you need to exchange an item, contact us at hello@alkemerise.com within 7 days of receiving your order. Include a description and image of the issue. Items must be unused and in their original packaging to qualify. Exchanges are only offered for defective or damaged items and are not available for general returns or preference changes.
5.5 Damaged or Lost Goods
If your order arrives damaged or appears to be lost, please notify us immediately at hello@alkemerise.com. We will initiate a claim with the carrier and work to resolve the issue promptly. Claims for damaged or missing shipments must be submitted within 7 days of delivery. Please retain all original packaging and take clear photos to support your claim.
5.6 Shipping Delays Disclaimer
Alkemē Rise is not responsible for shipping delays caused by weather conditions, carrier issues, customs processing, or other events outside our control.
5.7 Force Majeure
We shall not be liable for any failure or delay in performance due to acts of God, war, terrorism, strikes, labor shortages, natural disasters, pandemics, supply chain disruptions, governmental actions, or any event beyond our reasonable control.
5.8 Signature Requirement
We may, at our discretion, require a signature upon delivery for added security. You are responsible for ensuring someone is available at the shipping address to receive the package. Please monitor tracking updates to avoid delays or return-to-sender issues.
5.9 Sales Tax Responsibility
You are responsible for any applicable sales, use, customs, VAT, or similar taxes. We may collect and remit such taxes where required by law.
6. Product Disclaimers, Safety & Medical Notice
6.1 No Medical Advice
Alkemē Rise products are intended to support overall wellness and are not medical devices. They are not designed to diagnose, treat, cure, or prevent any disease. Nothing on our website, product packaging, or marketing materials should be construed as or substituted for professional medical advice, diagnosis, or treatment. Always consult your healthcare provider before using any Alkemē product, especially if you are pregnant, nursing, have a medical condition, or are taking medications.
6.2 Product Usage Warnings
Our sauna blankets and other heat-generating or electronic devices are designed for external use only. Do not sleep in the sauna blanket or leave it powered on while unattended. Always read and follow all safety and setup instructions included with your product. Failure to follow instructions may result in overheating, burns, fire, or electric shock.
6.3 Contraindications & Cautions
Alkemē products that generate heat or light may not be suitable for individuals with certain medical conditions, including but not limited to cardiovascular issues, implanted devices (e.g., pacemakers), skin disorders, or heat sensitivity. You should consult your physician prior to use if you have any concerns about suitability. Discontinue use immediately if you experience dizziness, discomfort, or unusual symptoms, and contact a medical professional.
6.4 Use at Your Own Risk
By using our products, you acknowledge that you do so voluntarily and at your own risk. Alkemē Rise is not responsible for any misuse, unintended use, or adverse effects that may arise from use of our products, including any harm that may result from improper setup, usage, or failure to follow included safety guidance. Alkemē Rise disclaims all liability for injuries, damages, or losses resulting from use inconsistent with instructions or from conditions not disclosed to us.
6.5 Not FDA Evaluated
Statements regarding the benefits of our products have not been evaluated by the U.S. Food and Drug Administration (FDA). Our products are not intended to diagnose, treat, cure, or prevent any disease. Always consult a qualified healthcare professional before starting any wellness product or protocol.
6.6 Consumer Responsibility for Monitoring
It is the consumer’s responsibility to monitor their reactions and discontinue use if adverse effects occur. If you experience dizziness, nausea, discomfort, overheating, skin irritation, or other negative symptoms while using any Alkemē product, discontinue use immediately and consult your physician.
6.7 Electrical Device Warning
Our infrared sauna blankets and other electronic wellness devices contain electrical components. Do not use them near water or while wet. Never sleep in the device or leave it unattended while powered on. Misuse may result in burns, fire, or electric shock.
6.8 Not Intended for Minors or Pregnant Individuals
These products are not intended for individuals under 18 years of age. Pregnant individuals should not use these products unless cleared by a licensed healthcare provider. Certain heat or electromagnetic-based wellness products may pose elevated risks to these groups.
6.9 Third-Party Claims & Testimonials
Any product statements, testimonials, or results shared by third parties—such as customer reviews, influencers, or social media users—reflect individual experiences and are not endorsed, verified, or guaranteed by Alkemē Rise. These experiences may not represent typical results. You understand that individual outcomes may vary, and we do not guarantee specific results from the use of our products.
6.10 Influencer or Affiliate Disclosures
From time to time, Alkemē Rise may work with influencers, affiliates, or ambassadors who share their personal experiences with our products. While these individuals may receive compensation or free products, their views are their own and do not constitute medical or safety advice. All influencer content must comply with FTC disclosure requirements, and we encourage consumers to do their own research and consult with a qualified medical provider.
6.11 Social Media Content Disclaimer
Any health or wellness-related content shared by Alkemē Rise on social media platforms (including Instagram, TikTok, Facebook, YouTube, or other channels) is for informational and educational purposes only. It is not intended as medical advice or a substitute for consultation with a qualified healthcare professional. Always follow product usage guidelines and safety instructions, and consult your physician before use.
6.12 No Substitute for Professional Care
Our products are intended to complement a healthy lifestyle and are not substitutes for professional medical diagnosis, treatment, or therapy. If you have or suspect you have a health condition, or if you are experiencing symptoms, seek the advice of a licensed healthcare provider promptly.
6.13 Misuse and Unauthorized Modifications
Alkemē Rise is not liable for injuries, damage, or malfunction resulting from improper use, failure to follow safety instructions, or any unauthorized modifications or repairs to the product. Use only as directed and with approved accessories.
7. Third-Party Links & Services
7.1 External Sites Disclaimer
The Website may contain links to third-party websites or services that are not owned or controlled by Alkemē Rise. We provide these links solely for your convenience and reference. You acknowledge that Alkemē Rise is not responsible or liable for the content, policies, products, services, or practices of any third-party websites or resources, and that such links do not imply any affiliation, sponsorship, or endorsement unless expressly stated.
7.2 No Endorsement
The inclusion of any third-party link on our Website does not imply endorsement, sponsorship, or recommendation by Alkemē Rise, unless expressly stated otherwise. We do not guarantee the accuracy, relevance, timeliness, or completeness of any information on these external websites.
7.3 Dealings with Third Parties
Any interactions, transactions, or other dealings you have with third parties found through our Website—including payment and delivery of goods or services, and any other terms, conditions, warranties, or representations—are solely between you and the third party. Alkemē Rise shall not be responsible or liable for any loss or damage of any sort incurred as the result of any such dealings.
7.4 User Responsibility for External Content
You acknowledge and agree that your use of any third-party websites, platforms, or services is at your sole risk, and that you are solely responsible for reviewing and complying with any applicable third-party terms, policies, or legal obligations. We are not liable for any loss, damage, or consequences arising from your interaction with third-party platforms.
7.5 Affiliate Links Disclosure
Some links on our Website may be affiliate links, which means we may earn a small commission if you click through and make a purchase. This does not impact our recommendations or objectivity. We only promote products or services we believe are of genuine value. We disclose affiliate relationships in accordance with FTC guidelines.
7.6 Third-Party Terms Apply
If you access the Services via third-party platforms (such as Apple App Store, Google Play, Facebook, TikTok, or Shopify), you agree to comply with all applicable third-party terms of service or use in addition to our own Terms. Your use of those platforms is governed by their respective terms and policies.
7.7 Embedded Tools & Services
Our Website may include embedded services, tools, or features provided by third parties (e.g., payment gateways, scheduling tools, review widgets, or analytics platforms). Use of these embedded services is governed by the terms and privacy policies of the respective third parties. Alkemē Rise is not responsible for the data practices, functionality, or reliability of these tools.
7.8 User Responsibility for Third-Party Terms
By interacting with any third-party content, integrations, or embedded services accessible through our Website, you acknowledge that you are solely responsible for reviewing and complying with those services' separate terms and conditions. Alkemē Rise disclaims any responsibility for violations, disputes, or outcomes resulting from your use of third-party services.
7.9 Liability Waiver for Third-Party Failures
Alkemē Rise is not responsible for service interruptions, losses, or damages caused by third-party providers, including but not limited to website hosts, payment processors, shipping platforms, social media platforms, affiliate systems, or email marketing providers. Your use of these services is at your own risk and subject to their individual terms.
8. User Content & Community Guidelines
8.1 Content Submissions & Rights
By submitting or posting any content (including but not limited to reviews, testimonials, photos, videos, comments, or social media tags) to Alkemē Rise through our website, email, social media, or any other channel, you grant us a worldwide, non-exclusive, royalty-free, perpetual, irrevocable, and sublicensable right to use, reproduce, distribute, display, publish, modify, and otherwise exploit that content in any format or medium, including for marketing, promotional, or commercial purposes.
You represent and warrant that:
- You own or control all rights in any content you submit;
- The content is accurate and not misleading;
- The content does not infringe upon the rights of any third party;
- You have the legal right to grant the license described above.
8.2 Guidelines for Participation
We welcome community interaction and value respectful, meaningful contributions. When engaging with Alkemē Rise online or through our platforms, you agree to:
- Be kind, constructive, and respectful toward others;
- Avoid posting content that is offensive, abusive, harassing, discriminatory, obscene, or illegal;
- Not post promotional, spam, or irrelevant content;
- Not impersonate others or misrepresent your affiliation with a person or entity;
- Follow the rules of any third-party platform where engagement occurs (e.g., Instagram, TikTok, Facebook).
Violation of these guidelines may result in removal of your content or restriction of access.
8.3 Moderation & Removal
Alkemē Rise reserves the right, but not the obligation, to monitor, review, edit, or remove any user content at our sole discretion. This includes content that violates these Terms, our community guidelines, or applicable laws, or that we consider offensive, harmful, or inappropriate for our audience.
We are not liable for any content posted by users and do not guarantee the accuracy or reliability of user-submitted content.
8.4 Feedback & Testimonials
If you voluntarily submit feedback, suggestions, ideas, or testimonials to Alkemē Rise, you acknowledge and agree that we may use this content without restriction, compensation, or attribution, unless otherwise agreed in writing. We reserve the right to edit or summarize testimonials for clarity or length.
All testimonials reflect individual experiences and are not intended to represent typical results. We do not guarantee similar outcomes for all users.
8.5 User-Generated Image/Video Releases
By tagging @alkemerise or using branded hashtags (such as #alkemerise or #myalkeme), you grant us permission to repost and use your content across our digital channels, including on our website, email, and social media. We may contact you for further permission if needed.
8.6 Use of Automated Tools
Some user-submitted content may be reformatted, summarized, or captioned using AI-assisted tools for clarity, searchability, or length. While we aim for accuracy and respectful representation, Alkemē Rise is not responsible for unintended alterations in tone, meaning, or context. If you believe your content was misrepresented, please contact us at hello@alkemerise.com.
8.7 Giveaways, Contests & Community Campaigns
Participation in any contests, giveaways, or promotional campaigns hosted by Alkemē Rise is subject to specific rules outlined at the time of the campaign. Unless otherwise stated, such promotions are not affiliated with or endorsed by third-party platforms (e.g., Instagram, TikTok), and are void where prohibited by law. By participating, you agree to the official rules and our right to publicly share your submission if applicable.
8.8 Respect for Brand Identity
You may not use the Alkemē Rise name, logo, product images, or proprietary content without prior written consent, except where permitted under fair use (e.g., reviews, commentary). We reserve the right to request the removal of any content that misrepresents or falsely associates your content with our brand.
8.9 Revocation of License
Once content has been submitted or published with your permission, the license granted to Alkemē Rise is irrevocable. We may, at our discretion, remove content upon request, but are under no obligation to do so if it has already been used in campaigns, distributed, or archived.
8.10 Community Spaces
Alkemē Rise may offer access to community-hosted spaces (e.g., private Facebook groups, discussion boards, or live events). Participation is optional and governed by these Terms and any additional group guidelines. We reserve the right to moderate, remove, or ban users for violations, and we are not responsible for any third-party content, advice, or interactions that occur within these spaces.
By participating in our community and submitting content, you agree to these terms and represent that you have the right to do so. These guidelines are here to keep our community safe, inspiring, and aligned with our mission of well-being and empowerment.
9. Mobile & Wireless Features
9.1 SMS/MMS Messaging
By opting in to receive SMS or MMS messages from Alkemē Rise, you consent to receive recurring marketing messages, order updates, and other informational communications at the mobile number you provided. Message frequency may vary. You can opt out at any time by replying “STOP” to any message. For help, reply “HELP” or contact us at hello@alkemerise.com.
Consent to receive text messages is not a condition of purchase. Message and data rates may apply depending on your mobile carrier and plan.
9.2 Wireless Charges Disclaimer
You acknowledge and agree that you are responsible for any charges, fees, or costs incurred from your mobile provider as a result of receiving SMS, MMS, or data-based communications from Alkemē Rise. Please check with your wireless carrier for plan details.
9.3 Device Compatibility
Access to the Services via mobile or wireless networks may vary depending on your device and service provider. Alkemē Rise does not guarantee that all Services, features, or messages will be compatible with your device, software, or service plan. You are solely responsible for ensuring your device supports the functionality required to receive and interact with our communications.
9.4 Mobile App Notice
Alkemē Rise may offer a mobile application in the future. Use of any official Alkemē Rise app will be subject to these Terms as well as any additional terms presented within the app or required by the app store provider (e.g., Apple App Store or Google Play).
9.5 Third-Party SMS Providers
SMS and MMS communications may be facilitated through third-party service providers. These providers process your information only as necessary to deliver text messages on our behalf and are bound by confidentiality and compliance requirements.
10. DMCA & Intellectual Property Complaints
10.1 Copyright Infringement Notification
If you believe that any content on the Site infringes your copyright, you may submit a DMCA takedown request by sending a written notification to our designated copyright agent at:
Email: hello@alkemerise.com
Your notification must include the following information, pursuant to 17 U.S.C. § 512(c)(3):
- A physical or electronic signature of the person authorized to act on behalf of the copyright owner;
- A description of the copyrighted work claimed to have been infringed;
- A description of the location on the Site where the allegedly infringing content appears;
- Your contact information (including name, address, telephone number, and email);
- A statement that you have a good faith belief that the disputed use is not authorized by the copyright owner, its agent, or the law;
- A statement that the information in the notification is accurate, and under penalty of perjury, that you are authorized to act on behalf of the copyright owner.
We reserve the right to remove or disable access to material alleged to be infringing, and to terminate repeat infringers in accordance with applicable law.
10.2 Counter-Notification
If you believe your content was removed or disabled by mistake or misidentification, you may submit a counter-notification by contacting us at hello@alkemerise.com with the following details:
- Your physical or electronic signature;
- A description of the material that was removed and the location where it previously appeared;
- A statement under penalty of perjury that you believe the content was removed or disabled as a result of mistake or misidentification;
- Your name, address, and phone number;
- A statement that you consent to the jurisdiction of the federal district court in your location (or in the Northern District of California if outside the U.S.) and will accept service of process from the person who submitted the original DMCA notice.
If we receive a valid counter-notification, we may reinstate the material in accordance with the DMCA unless the original complainant files legal action within 10 business days.
10.3 Repeat Infringer Policy
Alkemē Rise will terminate, in appropriate circumstances, users or account holders who are repeat infringers of intellectual property rights. We reserve the right to take these actions at our sole discretion and without prior notice.
10.4 Trademark Complaints
If you believe any content on our Site infringes your trademark rights, please contact us at hello@alkemerise.com with the following:
- A description of the trademark and registration number (if applicable);
- The basis of the alleged infringement and relevant supporting documentation;
- A description of where the infringing material appears on the Site;
- Your full contact information;
- A declaration that the complaint is made in good faith.
10.5 Intellectual Property Ownership
All content on this Site—including images, product names, logos, taglines, packaging designs, copywriting, and marketing assets—is the intellectual property of Alkemē Rise LLC or its licensors, and is protected by U.S. and international copyright, trademark, and other laws. Unauthorized use of any intellectual property may result in legal action.
10.6 No License by Implication
Nothing in these Terms or on the Site shall be construed as granting, by implication, estoppel, or otherwise, any license or right to use any of Alkemē Rise’s trademarks, logos, or copyrighted material without our express prior written permission.
10.7 Reporting Other IP Violations
If you believe that content on our Site violates intellectual property rights other than copyright or trademark (e.g., design rights, publicity rights, etc.), please contact us at hello@alkemerise.com with a description of the alleged violation and relevant supporting documentation. We will review and take action as appropriate.
10.8 User Misuse of Alkemē Rise IP
Alkemē Rise reserves the right to take legal action against any individual or entity that misuses our intellectual property—including but not limited to false affiliation claims, unauthorized brand endorsements, or imitation of our product designs or website experience in a way that causes confusion or dilutes our brand.
10.9 Licensing Requests
If you are interested in licensing any of our materials—such as images, copy, rituals, product designs, or educational content—please contact us at hello@alkemerise.com. Use without written permission is strictly prohibited.
11. Disclaimer of Warranties
11.1 “As Is” and “As Available” Basis
The Site, Services, and all products and content provided by Alkemē Rise are offered on an “as is” and “as available” basis, without warranties of any kind—either express or implied. You use our Site and Services at your own risk. Alkemē Rise does not warrant that the Site will be uninterrupted, secure, error-free, or that any content will be accurate or reliable.
11.2 Warranty Exclusions
To the fullest extent permitted by law, Alkemē Rise disclaims all warranties, express or implied, including but not limited to:
- Implied warranties of merchantability, fitness for a particular purpose, and non-infringement;
- Warranties arising from course of dealing or usage of trade;
- Any warranties that the products or Services will meet your expectations or achieve specific results.
We make no representations or warranties about the effectiveness, reliability, suitability, or availability of our Site, Services, or products for your specific needs.
11.3 Fitness for Intended Use
While our products are designed for wellness support, they are not guaranteed to be suitable for every individual or condition. We do not warrant that our products are appropriate for all health situations or user preferences. Always consult with a healthcare provider before beginning any wellness protocol. Use of any product or Service is at your sole discretion and risk.
11.4 Results May Vary
Individual results may vary. Testimonials, customer experiences, or product demonstrations do not guarantee that you will achieve similar results. Product effectiveness depends on many individual factors including use, health status, and consistency.
11.5 No Guarantee of Availability
We do not guarantee that the Site, Services, or any specific product will be available at all times. Interruptions, delays, or outages may occur due to system maintenance, technical issues, or external factors beyond our control.
11.6 Third-Party Disclaimers
We do not control and are not responsible for the actions, content, accuracy, or availability of third-party websites or services linked to or integrated with our Site. Interactions with such third parties are governed solely by their own terms.
11.7 No Medical or Professional Advice
Any wellness content, product recommendations, or educational materials provided by Alkemē Rise—whether on our Site, through customer service, or in marketing communications—are for informational purposes only and do not constitute medical, nutritional, or psychological advice. Always seek the guidance of a licensed healthcare professional for any health-related concerns.
11.8 Digital Experience Disclaimer
We do not guarantee that the Site will operate without error or that the Site and its servers are free of viruses or other harmful components. You are responsible for implementing safeguards (such as antivirus tools and backups) to protect your own systems.
11.9 Jurisdiction-Specific Exceptions
Some jurisdictions do not allow the exclusion of certain warranties. If any disclaimer herein is found to be unenforceable under applicable law, it shall be limited to the minimum extent required to comply with such law, without affecting the enforceability of the remaining provisions.
11.10 No Guarantee of Emotional or Mental Outcomes
While our products and content are designed to support wellness and personal growth, Alkemē Rise makes no guarantees regarding emotional, mental, or psychological outcomes. Results may vary based on individual experiences, and we do not provide therapy or mental health services.
11.11 Limitation on Damages
To the fullest extent permitted by law, Alkemē Rise shall not be liable for any indirect, incidental, special, consequential, or punitive damages—including loss of profits, data, goodwill, or other intangible losses—arising from or related to your use of the Site, Services, or products, even if we have been advised of the possibility of such damages.
11.12 Entire Risk Clause
You expressly acknowledge and agree that the entire risk arising out of your use of the Site, Services, and any products purchased lies solely with you, to the maximum extent permitted by law.
12. Limitation of Liability
12.1 Maximum Liability Cap
To the fullest extent permitted by law, Alkemē Rise’s total cumulative liability to you for any claims arising out of or relating to the Site, Services, or products shall not exceed the greater of (a) the total amount you paid to us for the product or service at issue during the 12-month period preceding the event giving rise to the claim, or (b) one hundred U.S. dollars (US $100).
12.2 Indirect & Consequential Damages
Under no circumstances shall Alkemē Rise be liable for any indirect, incidental, consequential, special, exemplary, or punitive damages—whether based on contract, tort, negligence, strict liability, or otherwise—even if we have been advised of the possibility of such damages. This includes but is not limited to:
- Loss of profits, revenue, data, goodwill, use, or other intangible losses;
- Business interruption, cost of substitute goods or services, or emotional distress.
12.3 No Liability for Product Misuse
We are not liable for any injuries, damages, or losses arising from misuse of our products, including but not limited to:
- Use inconsistent with safety instructions;
- Use by individuals with contraindicated medical conditions;
- Unauthorized modifications or repairs;
- Use in combination with unapproved third-party accessories or power sources.
12.4 No Liability for Third-Party Failures
We are not liable for failures or damages caused by third-party service providers, including shipping carriers, payment processors, or software platforms. Your use of these services is governed by their separate terms and conditions.
12.5 Allocation of Risk
You acknowledge that these limitations of liability reflect a reasonable allocation of risk and form an essential basis of the bargain between you and Alkemē Rise.
12.6 Jurisdictional Limitations
Some jurisdictions do not allow the exclusion or limitation of certain types of damages. In such cases, the above limitations shall apply to the maximum extent permitted by law without affecting the validity or enforceability of the remaining provisions.
12.7 Class Action Waiver
To the fullest extent permitted by law, you agree that any disputes, claims, or legal proceedings arising out of or relating to these Terms, the Site, or any products or Services shall be conducted only on an individual basis and not as a plaintiff or class member in any purported class, consolidated, or representative action. You waive any right to participate in a class action or collective proceeding.
12.8 Limitation on Claims Period
Any claim or cause of action you may have arising out of or related to the use of the Site, Services, or products must be filed within one (1) year after such claim or cause of action arose, or be forever barred.
13. Indemnification
13.1 User Agreement to Indemnify
You agree to indemnify, defend, and hold harmless Alkemē Rise LLC and its affiliates, officers, directors, employees, contractors, partners, agents, licensors, service providers, and successors from and against any claims, demands, losses, liabilities, damages, judgments, awards, costs, expenses, or fees (including reasonable attorneys’ fees) arising out of or relating to:
- Your use or misuse of the Site, Services, or products;
- Your violation of these Terms or any applicable law or regulation;
- Your infringement or alleged infringement of the intellectual property or other rights of any third party;
- Any dispute you initiate or are involved in with another user, vendor, or third party.
13.2 Scope of Claims Covered
This indemnification obligation includes, but is not limited to:
- Claims arising from content you submit or share (e.g., testimonials, reviews, UGC);
- Product misuse or violation of safety guidelines;
- Breach of contract, negligence, or willful misconduct;
- Your interactions with any third parties accessed through the Site.
Alkemē Rise reserves the right, at its own expense, to assume the exclusive defense and control of any matter otherwise subject to indemnification by you, and in such case, you agree to cooperate with our defense of such claims.
13.3 Survival of Indemnification Obligations
Your indemnification obligations will survive the termination of your account, your use of the Services, and any product purchase, and remain in effect to the fullest extent permitted by law.
13.4 Indemnification for UGC or Public Submissions
You are solely responsible for any content you upload, submit, or make publicly available through our Site, Services, or social media channels. You agree to indemnify and hold harmless Alkemē Rise from any claims resulting from content you submit, including claims of defamation, infringement, or violation of privacy rights.
13.5 Control of Legal Defense Clause
Alkemē Rise reserves the right to assume exclusive control over the defense and settlement of any matter subject to indemnification by you. You agree not to settle any such matter without our prior written consent.
14. Dispute Resolution & Arbitration
14.1 Informal Dispute Procedure
Before initiating any formal legal action, you agree to first contact us at hello@alkemerise.com to attempt to resolve the dispute informally. Most concerns can be resolved quickly and amicably. Both you and Alkemē Rise agree to use good faith efforts to resolve any dispute, claim, or disagreement through consultation and negotiation before resorting to arbitration or legal action.
14.2 Binding Arbitration Agreement
If a dispute cannot be resolved informally, you and Alkemē Rise agree to resolve any dispute, controversy, or claim arising out of or relating to these Terms, the Site, our Services, or our products exclusively through final and binding arbitration, rather than in court. This includes any claims based on contract, tort, statute, fraud, misrepresentation, or any other legal theory.
Arbitration shall be conducted by a single arbitrator under the Commercial Arbitration Rules of the American Arbitration Association (AAA), and administered by AAA. The arbitration will take place in Salt Lake City, Utah, or remotely via video conference, at our discretion. Judgment on the arbitration award may be entered in any court having jurisdiction.
14.3 No Class Actions
You agree that any arbitration or proceeding shall be limited to the dispute between you and Alkemē Rise individually. To the fullest extent permitted by law:
- No arbitration or proceeding shall be joined with another;
- There is no right or authority for any dispute to be arbitrated or resolved on a class-action basis or to utilize class action procedures;
- You waive any right to participate in a class action lawsuit or class-wide arbitration.
14.4 Jurisdiction for Legal Disputes
In the rare event that a claim proceeds in court rather than arbitration, you agree that such disputes shall be exclusively resolved in the state or federal courts located in Salt Lake County, Utah, and you consent to personal jurisdiction and venue in those courts.
14.5 Governing Law
These Terms and any dispute arising from or related to the Site, Services, or products shall be governed by and construed in accordance with the laws of the State of Utah, without regard to its conflict of law principles.
14.6 Exceptions to Arbitration
Nothing in this section shall prevent either party from seeking injunctive or equitable relief in a court of competent jurisdiction for the protection of intellectual property rights or confidential information.
14.7 International Use & Dispute Exceptions
If you access the Site or use our Services outside the United States, you are solely responsible for compliance with local laws. Any dispute arising under these Terms will still be governed by U.S. law and resolved in accordance with this Section, regardless of your location.
14.8 Arbitration Opt-Out
You may opt out of this arbitration agreement by sending written notice to hello@alkemerise.com within 30 days of your first purchase or first use of the Services, whichever comes first. Your notice must include your full name, email address, and a clear statement that you decline arbitration. If you do not opt out within this time, you are bound by this arbitration agreement.
14.9 Severability of Dispute Terms
If any part of this Section 14 is found to be unenforceable or unlawful, the remainder shall continue to apply and be interpreted to reflect the original intent of the parties. If any part of the class action waiver or arbitration agreement is found invalid, that specific portion shall be severed, and the remainder enforced to the fullest extent permitted by law.
15. Governing Law & International Use
15.1 Applicable Law
These Terms and any dispute or claim arising out of or in connection with them (including non-contractual disputes or claims) shall be governed by and construed in accordance with the laws of the State of Utah, United States, without regard to its conflict of law provisions.
You agree that any legal action or proceeding relating to your use of the Site, Services, or products that is not subject to binding arbitration (as outlined in Section 14) must be brought exclusively in the state or federal courts located in Salt Lake County, Utah.
15.2 International Users
Alkemē Rise is based in the United States and operates in accordance with U.S. law. If you access or use the Site from outside the U.S., you do so at your own initiative and are responsible for compliance with local laws. By using the Site, you consent to the processing of your information in the United States and agree to the jurisdiction and governing law outlined above.
15.3 No Conflict with Local Law
If any part of these Terms conflicts with local laws where you reside, those provisions shall be deemed modified only to the minimum extent necessary to comply with applicable law. All other Terms shall remain in full force and effect.
15.4 Export & Compliance Notice
You agree not to use, export, or re-export any Alkemē Rise products or materials in violation of any applicable laws or regulations, including but not limited to United States export laws. By using our Site or purchasing products, you represent and warrant that you are not located in, or acting on behalf of any person or entity located in, a country subject to U.S. export restrictions.
16. Termination & Survival
16.1 Right to Terminate Access
We reserve the right, in our sole discretion and without notice, to suspend, restrict, or terminate your access to the Site, Services, or your account at any time for any reason, including but not limited to:
- Violation of these Terms;
- Suspected fraud, abuse, or illegal activity;
- Behavior that disrupts or harms other users, our brand, or system integrity.
Termination may result in the forfeiture of any information or access associated with your account. We are not liable for any loss or damage arising from such termination.
16.2 Terms that Survive Termination
Even after your account is closed or your access to the Site or Services is terminated, the following sections of these Terms shall continue to apply and remain legally binding:
- Intellectual Property & Site Usage (Section 2)
- Product Disclaimers & Warnings (Section 6)
- Disclaimer of Warranties (Section 11)
- Limitation of Liability (Section 12)
- Indemnification (Section 13)
- Dispute Resolution & Arbitration (Section 14)
- Governing Law (Section 15)
- Any other provisions that by their nature are intended to survive termination.
16.3 Voluntary Account Closure
You may close your account or discontinue use of the Services at any time. To request permanent account deletion, please email us at hello@alkemerise.com. Upon closure, we may retain limited information as necessary for legal, security, and operational purposes, in accordance with our Privacy Policy.
16.4 Effect of Termination on Subscriptions
If your access is terminated while you have an active subscription or membership, you will not receive a refund for any unused portion unless required by law. We reserve the right to deny future access to the Services at our sole discretion.
17. Miscellaneous
17.1 Entire Agreement
These Terms, along with our Privacy Policy and any additional policies or legal notices posted on the Site, constitute the entire agreement between you and Alkemē Rise concerning your use of the Site, Services, and products, and supersede any prior or contemporaneous communications, whether oral or written.
17.2 Severability
If any provision of these Terms is held to be unlawful, void, or unenforceable for any reason, that provision shall be deemed severable and shall not affect the validity and enforceability of the remaining provisions.
17.3 No Waiver
Our failure to enforce any right or provision under these Terms shall not constitute a waiver of that right or provision. Any waiver must be in writing and signed by an authorized representative of Alkemē Rise.
17.4 Force Majeure
We shall not be held liable for any failure or delay in performance due to events beyond our reasonable control, including but not limited to natural disasters, pandemics, labor strikes, war, terrorism, governmental actions, or interruptions to internet or utility services.
17.5 Assignment
You may not assign or transfer your rights or obligations under these Terms without our prior written consent. We may assign or transfer our rights and obligations to an affiliate, acquirer, or successor in the event of a sale, merger, or other corporate restructuring.
17.6 Contact Information
If you have any questions about these Terms, please contact us at:
hello@alkemerise.com
17.7 Headings for Convenience
The section titles in these Terms are for convenience only and have no legal or contractual effect.
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